Items may vary slightly in size, colour, and pattern to those visible on the online store. We have attempted to represent the item and size to the best of our ability and we do not issue exchanges due to any of these slight variations.

The warranty we provide is the same as that of the brand itself. We do not tamper with any of the rules. Therefore, you qualify for a return if the watch has any defects due to faulty material or workmanship, subject to normal conditions of use.

Should the repair work be actioned under the warranty, the service center may charge for postage and handling.

The warranty does NOT cover:

  • Bands, straps, bracelets, battery, glass, exposed crystals and other embellishments
  • Damage (including water damage) as a result of accidents, poor care, and normal wear and tear

 

You are NOT entitled to take goods back for a replacement or refund if:
  • You have changed your mind and decided you don't want the goods
  • You find cheaper goods elsewhere
  • The person you gifted it to does not like it or want it
  • Find out the watch/goods are small- or large-sized
  • Shipping time took longer

To complete your return, we require a receipt or proof of purchase.

 

Exchanges (if applicable):

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note the replacement must be of equal or higher value. Please purchase carefully as there maybe a restocking fee in certain circumstances.

We only replace items if they are defective or damaged. If you need to exchange it for a similar item, please contact us on bigteam@bigdaddywatches.com and we will do our best to help you out.

 

At Big Daddy Watches our goal is to offer you the best shipping options, no matter where you live. We also gladly pay for your shipping. 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging takes up to 12 hours. 
  • Shipping time: This refers to the time it takes for items to be shipped from our office to your door. All orders are dispatched within 1-48 hours after the order is placed, from one of our 3 offices/warehouses in Melbourne, Auckland, or Dubai. We ship almost all of our parcels with DHL Express, Australian Post, or NZ CourierPost. National delivery takes about 1-5 days and international delivery usually takes about 2-10 days. 

Shipping method:

We ship almost all of our parcels with DHL Express, Australian Post or NZ CourierPost. However, your patience is appreciated as sometimes there can be small delays (Covid-19 Updated June 2021).  

We are a conglomerate of multiple stores and physical shops, and have delivered to thousands of customers across the world, and logistics is something we are expert at, so stay assured we are always doing our absolute best to get the parcel in your hand at the earliest possible. 

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Big Daddy Watches to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Big Daddy Watches, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Big Daddy Watches will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Big Daddy Watches to make any necessary corrections. Product discrepancies not notified to Big Daddy Watches within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.

Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Big Daddy Watches reserves the right to replace the original packaging of products sold herein. Big Daddy Watches cannot guarantee a replacement of the manufacturer’s original packaging.